TR
Tumi R
1 reviews | Active since Aug 2021
14 Dec 2021, 20:34
NEVER RECEIVED WHAT I PURCHASED AND PAID FOR!
I have ordered a smart watch on the 28th of October and till today, i have NEVER received my watch. What on earth is this? I wrote them a request that i need my watch, but I haven't received it. Please give me my money back. I work soo hard for that money to just get waisted like that. Refund me please!! I am soo disappointed at my self for trusting them, although my friends warned me about them. Please give me my money back i need it, desperately so!
Helpful (0)
Replies (4)0
Replies (4)
Light In The Box's replyOfficial
16 Dec 2021, 13:47Dear Tumi,
Thanks for leaving a comment on our page.
We truly apologize that you haven't yet received the watch. Upon verification, I saw that your package was despatched on the 28th of October with our most economical shipping method. According to the postal company this package arrived 19 days later in South Africa. These package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
It's indeed quite worrisome that you didn't receive the package after all this time. If you still would be interested, can you check with your nearest post office, for more details concerning your package? Please don't worry, we will immediately proceed with your refund should they be unable to find your package.
We have send you an email (ticket #***5) to further assist you with this.
We are looking forward for your kind reaction.
LightInTheBox Customer Service Team
Thanks for leaving a comment on our page.
We truly apologize that you haven't yet received the watch. Upon verification, I saw that your package was despatched on the 28th of October with our most economical shipping method. According to the postal company this package arrived 19 days later in South Africa. These package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
It's indeed quite worrisome that you didn't receive the package after all this time. If you still would be interested, can you check with your nearest post office, for more details concerning your package? Please don't worry, we will immediately proceed with your refund should they be unable to find your package.
We have send you an email (ticket #***5) to further assist you with this.
We are looking forward for your kind reaction.
LightInTheBox Customer Service Team
Light In The Box's reply16 Dec 2021, 13:47
Official
Dear Tumi,
Thanks for leaving a comment on our page.
We truly apologize that you haven't yet received the watch. Upon verification, I saw that your package was despatched on the 28th of October with our most economical shipping method. According to the postal company this package arrived 19 days later in South Africa. These package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
It's indeed quite worrisome that you didn't receive the package after all this time. If you still would be interested, can you check with your nearest post office, for more details concerning your package? Please don't worry, we will immediately proceed with your refund should they be unable to find your package.
We have send you an email (ticket #***5) to further assist you with this.
We are looking forward for your kind reaction.
LightInTheBox Customer Service Team
Thanks for leaving a comment on our page.
We truly apologize that you haven't yet received the watch. Upon verification, I saw that your package was despatched on the 28th of October with our most economical shipping method. According to the postal company this package arrived 19 days later in South Africa. These package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
It's indeed quite worrisome that you didn't receive the package after all this time. If you still would be interested, can you check with your nearest post office, for more details concerning your package? Please don't worry, we will immediately proceed with your refund should they be unable to find your package.
We have send you an email (ticket #***5) to further assist you with this.
We are looking forward for your kind reaction.
LightInTheBox Customer Service Team
TR
Tumi R's updateReviewer Update
22 Dec 2021, 12:27I haven’t received it. Please refund me and take it back. I don’t have nearest post office , it will cost me to go there hence I asked you guys to deliver at the address provided.
TR
Tumi R's update22 Dec 2021, 12:27
Reviewer Update
I haven’t received it. Please refund me and take it back. I don’t have nearest post office , it will cost me to go there hence I asked you guys to deliver at the address provided.
Light In The Box's replyOfficial
24 Dec 2021, 12:24Hello Tumi Ramontja,
Thank you for your message.
I am sorry that we were unable to deliver your order. It remains unclear why your package didn't reach you, the logistic department will be trying to find out where your package is. Don't worry, we'll immediately proceed with your refund.
Have a Merry Christmas and a happy and prosperous New Year.
Sincerely,
Hermes
lightinthebox.com
Thank you for your message.
I am sorry that we were unable to deliver your order. It remains unclear why your package didn't reach you, the logistic department will be trying to find out where your package is. Don't worry, we'll immediately proceed with your refund.
Have a Merry Christmas and a happy and prosperous New Year.
Sincerely,
Hermes
lightinthebox.com
Light In The Box's reply24 Dec 2021, 12:24
Official
Hello Tumi Ramontja,
Thank you for your message.
I am sorry that we were unable to deliver your order. It remains unclear why your package didn't reach you, the logistic department will be trying to find out where your package is. Don't worry, we'll immediately proceed with your refund.
Have a Merry Christmas and a happy and prosperous New Year.
Sincerely,
Hermes
lightinthebox.com
Thank you for your message.
I am sorry that we were unable to deliver your order. It remains unclear why your package didn't reach you, the logistic department will be trying to find out where your package is. Don't worry, we'll immediately proceed with your refund.
Have a Merry Christmas and a happy and prosperous New Year.
Sincerely,
Hermes
lightinthebox.com
TR
Tumi R's updateReviewer Update
25 Dec 2021, 11:34Good morning and Merry Christmas 🎅. I received my money back. Thank you
TR
Tumi R's update25 Dec 2021, 11:34
Reviewer Update
Good morning and Merry Christmas 🎅. I received my money back. Thank you