NL
Nadine L
1 reviews | Active since Jan 2022
26 Jan 2022, 07:20
NEVER AGAIN!! Awful experience
Why did I have to even give 1 star?? Absolutely awful experience. Ordered Christmas gifts never arrived (as promised!!) one month after Christmas my account is hacked. Money is being taken off every 5 minutes. Report to ***** and they ask if I’ve made an online purchase!! Never done one before so thanks to you I had money ******. Aside from this, only one of my orders arrived one month after Christmas and definitely not the right size!! Never again!
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Replies (1)
Light In The Box's replyOfficial
27 Jan 2022, 16:31Hi Nadine,
Thank you for reaching out to our customer service.
I am so very sorry to hear about your experience, and will try my absolute best to help you with this.
After checking it seems that your package was successfully delivered. It is worrisome that you still haven't received the package. Can you tell me your actual address? Can you also check with the neighbors in case the parcel was left there? In the meantime, our logistic department will try to find out with the postal company whether they can find the whereabouts of your parcel. Even though this situation isn't common, we won't let you in the cold.
You can track it here:
http://index.buffaloex.com/express/record/BUFZA***YQ%20?language=en
We are shocked to read that your account was hacked. I presume that you've meant your bank account? If so, have you contacted your bank already to have this problem looked at? We need to distance ourselves from the allegation, since the payments go through a secured portal, and we don't store your credit card details. Any other sensitive or personal information is furthermore encrypted, meaning it could not be accessed by third parties.
We have sent you an email (ticket #***4) with further details.
We'll be awaiting your reaction.
LightInTheBox Customer
Thank you for reaching out to our customer service.
I am so very sorry to hear about your experience, and will try my absolute best to help you with this.
After checking it seems that your package was successfully delivered. It is worrisome that you still haven't received the package. Can you tell me your actual address? Can you also check with the neighbors in case the parcel was left there? In the meantime, our logistic department will try to find out with the postal company whether they can find the whereabouts of your parcel. Even though this situation isn't common, we won't let you in the cold.
You can track it here:
http://index.buffaloex.com/express/record/BUFZA***YQ%20?language=en
We are shocked to read that your account was hacked. I presume that you've meant your bank account? If so, have you contacted your bank already to have this problem looked at? We need to distance ourselves from the allegation, since the payments go through a secured portal, and we don't store your credit card details. Any other sensitive or personal information is furthermore encrypted, meaning it could not be accessed by third parties.
We have sent you an email (ticket #***4) with further details.
We'll be awaiting your reaction.
LightInTheBox Customer
Light In The Box's reply27 Jan 2022, 16:31
Official
Hi Nadine,
Thank you for reaching out to our customer service.
I am so very sorry to hear about your experience, and will try my absolute best to help you with this.
After checking it seems that your package was successfully delivered. It is worrisome that you still haven't received the package. Can you tell me your actual address? Can you also check with the neighbors in case the parcel was left there? In the meantime, our logistic department will try to find out with the postal company whether they can find the whereabouts of your parcel. Even though this situation isn't common, we won't let you in the cold.
You can track it here:
http://index.buffaloex.com/express/record/BUFZA***YQ%20?language=en
We are shocked to read that your account was hacked. I presume that you've meant your bank account? If so, have you contacted your bank already to have this problem looked at? We need to distance ourselves from the allegation, since the payments go through a secured portal, and we don't store your credit card details. Any other sensitive or personal information is furthermore encrypted, meaning it could not be accessed by third parties.
We have sent you an email (ticket #***4) with further details.
We'll be awaiting your reaction.
LightInTheBox Customer
Thank you for reaching out to our customer service.
I am so very sorry to hear about your experience, and will try my absolute best to help you with this.
After checking it seems that your package was successfully delivered. It is worrisome that you still haven't received the package. Can you tell me your actual address? Can you also check with the neighbors in case the parcel was left there? In the meantime, our logistic department will try to find out with the postal company whether they can find the whereabouts of your parcel. Even though this situation isn't common, we won't let you in the cold.
You can track it here:
http://index.buffaloex.com/express/record/BUFZA***YQ%20?language=en
We are shocked to read that your account was hacked. I presume that you've meant your bank account? If so, have you contacted your bank already to have this problem looked at? We need to distance ourselves from the allegation, since the payments go through a secured portal, and we don't store your credit card details. Any other sensitive or personal information is furthermore encrypted, meaning it could not be accessed by third parties.
We have sent you an email (ticket #***4) with further details.
We'll be awaiting your reaction.
LightInTheBox Customer