My order and money has disappeared

Their products may be cheap and ranges wide, but do not let this fool you. If you get your order delivered, as you ordered it - it would be a miracle. Their customer service personnel are not equipped to deal with queries and have to resort to lying and promises that are not kept. They are quick to take your money but getting what you paid for and delivery as you requested are not on their mission statement. I would never ever use this company again. Period