1 reviews | Active since Jan 2019
Most unreliable company. No means of contacting them with a complaint
I am totally disgusted with this company! I see in their adverts today again they say shipping in 24 hours!!! I ordered 13 items all on 18 and 23 November 2021. At last 2 weeks ago I received 6 of the items in 2 packages. In the meantime I have tried to reach them with a desperate request about the other 7 items. There exists simply NO manner of making contact with them at all. I have written about 10 emails amongst others, but simply got three similar replies to say that my ticket ( in other words they HAD RECEIVED my emails!) had been closed. I tried how many times to tell them that my ticket HAD NOT IN ANY WAY been resolved!! Up until now I have not heard a word from them and have not seen my 7 items to approximately the value of almost R 3000. I shall never never recommend them to anybody else.
Thank you for reaching out to our customer service.
I've found there are 5 different orders under your account, all of which were made back in November. According to the postal company 4 orders are confirmed to have been delivered. There is a 5th order that was shipped through economical shipping, which doesn't support tracking. Can you please confirm which orders you are still waiting for? In addition we apologize for the troubles while trying to contact us. There aren't any tickets made under your account, so presumably your tickets were submitted while not being logged in. You will find your orders, and 24-7 assistance by login to the website under your account:
h*******
We have send you an email (ticket #***7) to further assist you with this. There is absolutely nothing to worry about, we will investigate your case, and you will have the option for refund or a new shipment.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
Thank you for reaching out to our customer service.
I've found there are 5 different orders under your account, all of which were made back in November. According to the postal company 4 orders are confirmed to have been delivered. There is a 5th order that was shipped through economical shipping, which doesn't support tracking. Can you please confirm which orders you are still waiting for? In addition we apologize for the troubles while trying to contact us. There aren't any tickets made under your account, so presumably your tickets were submitted while not being logged in. You will find your orders, and 24-7 assistance by login to the website under your account:
h*******
We have send you an email (ticket #***7) to further assist you with this. There is absolutely nothing to worry about, we will investigate your case, and you will have the option for refund or a new shipment.
We are looking forward hearing from you,
LightInTheBox Customer Service Team