LightinTheBox Order Delayed

I placed an order for my daughter for Christmas. I received confirmation that the order was to arrive before Christmas. Then 4 days later received communication that the assigned shipper does not ship to South Africa and that they need my confirmation to use another shipper. I responded immediately to ask them to proceed. They only responded a week later to say they will proceed. The lack of quick feedback has resulted in huge delays and now the order will be late for Christmas for my daughter.