Light In The Box horrible disappointing experience.

So I bought an item online using using light in the box platform, they gave me date of delivery when the date came i didn't receive my item i contacted them querying the status of my item they changed the date and said my item is due for delivery within 90days from the day of my purchase. after 90 days i contacted them again and they said their logistics department confirmed the product has arrived in south africa but i must follow up with the post office. i contacted the post office with no success of tracking my item and reverted back to light in the box to ask them for refund since i cant get my item delivered or even track it from the post office. their customer consultant by the name of Bilal is no longer responding to my mails. What a horrible disappointing experience as a first time use of this platform