MN
Makhosazana N
1 reviews | Active since Apr 2017
28 Jan 2022, 11:03
Light in the Box a ****
I will never ever and advise anyone who is considering it to never ever order from Light in the Box, placed an order 26 November 2021 to date I have not received it nor any communication from them of when can I expect the receipt. Bad Bad Bad company very poor communication. I think its just ****************. Is it even a genuine business.....I wonder. Can someone investigate these people
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Light In The Box's replyOfficial
29 Jan 2022, 16:10Dear Makhosazana,
Thanks for leaving a review on our page.
We truly apologize that you haven't yet received the package. Upon verification, I saw that your package was despatched on the 1st of December with our most economical shipping method. According to the postal company this package arrived in South Africa 3 weeks on the 22nd. These package don't support tracking after having arrived at the destination country.
You can track it here:
https://t.17track.net/en#nums=UV***UZ&fc=190072
I can't exactly tell the procedure for your country, but usually the packages will stay available for a few weeks. If no one claims the package, then it will be returned back to us. When reading your previous tickets it's also unclear whether you've checked with the South African Postal services. Can you please ask your nearest post office if they have your package? There might still be a chance you will receive it. However don't worry, in the worst case we can either send your order a second time through one of our better shipping methods, or proceed with a refund.
We have sent you an email (ticket #***8) to further help you receive the order.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
Thanks for leaving a review on our page.
We truly apologize that you haven't yet received the package. Upon verification, I saw that your package was despatched on the 1st of December with our most economical shipping method. According to the postal company this package arrived in South Africa 3 weeks on the 22nd. These package don't support tracking after having arrived at the destination country.
You can track it here:
https://t.17track.net/en#nums=UV***UZ&fc=190072
I can't exactly tell the procedure for your country, but usually the packages will stay available for a few weeks. If no one claims the package, then it will be returned back to us. When reading your previous tickets it's also unclear whether you've checked with the South African Postal services. Can you please ask your nearest post office if they have your package? There might still be a chance you will receive it. However don't worry, in the worst case we can either send your order a second time through one of our better shipping methods, or proceed with a refund.
We have sent you an email (ticket #***8) to further help you receive the order.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
Light In The Box's reply29 Jan 2022, 16:10
Official
Dear Makhosazana,
Thanks for leaving a review on our page.
We truly apologize that you haven't yet received the package. Upon verification, I saw that your package was despatched on the 1st of December with our most economical shipping method. According to the postal company this package arrived in South Africa 3 weeks on the 22nd. These package don't support tracking after having arrived at the destination country.
You can track it here:
https://t.17track.net/en#nums=UV***UZ&fc=190072
I can't exactly tell the procedure for your country, but usually the packages will stay available for a few weeks. If no one claims the package, then it will be returned back to us. When reading your previous tickets it's also unclear whether you've checked with the South African Postal services. Can you please ask your nearest post office if they have your package? There might still be a chance you will receive it. However don't worry, in the worst case we can either send your order a second time through one of our better shipping methods, or proceed with a refund.
We have sent you an email (ticket #***8) to further help you receive the order.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
Thanks for leaving a review on our page.
We truly apologize that you haven't yet received the package. Upon verification, I saw that your package was despatched on the 1st of December with our most economical shipping method. According to the postal company this package arrived in South Africa 3 weeks on the 22nd. These package don't support tracking after having arrived at the destination country.
You can track it here:
https://t.17track.net/en#nums=UV***UZ&fc=190072
I can't exactly tell the procedure for your country, but usually the packages will stay available for a few weeks. If no one claims the package, then it will be returned back to us. When reading your previous tickets it's also unclear whether you've checked with the South African Postal services. Can you please ask your nearest post office if they have your package? There might still be a chance you will receive it. However don't worry, in the worst case we can either send your order a second time through one of our better shipping methods, or proceed with a refund.
We have sent you an email (ticket #***8) to further help you receive the order.
We are looking forward hearing from you,
LightInTheBox Customer Service Team