Light in Box isn't a reliable company ????

Hello Peter

Kindly assist i have place an order with the company above and hasn't received my order as yet.The payment was done and never heard from them ever since. as per email below after receipt of an order from my side.

Dear Jill Christensen, We would like to inform you that your payment has been received and Order No. #***8 is being processed. Once the items have been packed, they will be shipped to you immediately. And you can view the status at any time.

If you have any question on your payment, please feel free to Contact Us.

Hope you enjoy shopping with us! Sincerely,

LightInTheBox.com Team

Please assist as i have done multiple follow up without any feedback.