Light in a box is an internet online shopping ****

I ordered Christmas watches on the 18th of December 2020. They immediately deducted the money, but still nothing has arrived. Then I bought a ring which shows I paid for it on my bank statement again. Quick to claim the money. They "cancel" it on their end and say it was me. I ordered it on the 14 January 2021. Will only be ready for shipping 24 January 2021. There is no actual human to speak to. These back and forth emails. A different story everytime. Seems like an internet ****. Loosing my money for the ring would e my own fault, but not sending my smart watches would be heartbreaking. The I ordered an M3 Smart Watch fitness wristband. All off a sudden it's called a WAZA M3 Smart fitness wristband. I am appalled by the service. Yet to see the items I've paid for.