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AS
Annelie S

1 reviews | Active since Aug 2021

10 Aug 2021, 14:39

I have been ****** by Light in the box.

I bought a trisuit in February 2020 and never received it. They cleared my history on my account and I cannot query this with them. I have sent emails, but with no reply. You can only query an item with a ticket number, which I cannot do, because they have wiped my purchase history. I have never received the trisuit and now I cannot get my money back either. Their website is not user friendly when you try to contact them. I have been ****** by Light in the box. I am very disappointed in their extremely poor (not at all) customer service.

0
Replies (5)
Light In The Box
Light In The Box's reply11 Aug 2021, 11:13
Official
Dear Annelie Scott, 

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the inconvenience caused. But I would like to help. 

I've checked and find an order which placed for the following product:

Malciklo Women's Sleeveless Triathlon Tri Suit Yellow Green Blue Floral Botanical Bike Breathable Quick Dry Reflective Strips Sweat-wicking Sports Floral Botanical Mountain Bike MTB Road Bike Cycling

Order price is ZAR 768.02. Is it your order? 

Please kindly make a confirm with me so I can investigate your case further. Thank you for your understanding and cooperation in advance. 
AS
Annelie S's update11 Aug 2021, 11:48
Reviewer Update

Hi, yes that is what I ordered. I also had to pay the exchange rate difference on the day I paid which came to an amount over R900. I cannot exactly remember the amount I had to pay on that day. Because I never received my order, I had to buy another trisuit. Therefore I don't need the trisuit anymore, but this is a lot of money that I have lost. And in all my attempts to sort the matter out have been fruitless until now. Because the info on my profile have been wiped, I could not trace or query this order. I told someone my story the other day and they recommended I should write a complaint on Hello Peter. Pity I did not know about this before. And this is a year and a half later. Thank you for your assistance.
Light In The Box
Light In The Box's reply15 Aug 2021, 12:49
Official
Dear Annelie Scott, 

Thank you for your reply. Please be advised that your order #***6  was not deleted. It is still under your account which created from your phone number "278******435". We are afraid that you might log into wrong account, which was why your could not find your order. Please use your phone number to log into your account via PC or APP at your earlier convenience. We do really hope that you will find this order very soon. 

I also had conducted new Ticket ID =***5  in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
AS
Annelie S's update17 Aug 2021, 09:01
Reviewer Update
I have always logged in with my email address and never my phone number. I have tried to log in with my phone number like you suggested, but then the password is incorrect. This is because I created my login details with my email address. There is nothing on my profile when I log in on my email address. Did you create a new account with my phone number? Then you will have to provide me with the password as well.
AS
Annelie S's update30 Aug 2021, 11:19
Reviewer Update
Is this where it all is going to end now? Ignore and hope it all goes away..... You get to keep the money you ****** from me and don't feel bad about it, because at least you did respond. I am once again so disappointed. With this very unpleasant experience I don't know if I can trust any other online company. Just not worth it.