NP
Nadia P
1 reviews | Active since Nov 2021
06 Dec 2021, 10:28
Horrible service
Horrible service, when I paid my order they said I will receive is within 7 to 15 days.
Now a month later, I still have not received my parcel.
I even paid extra for it to arrive earlier.
Waste of money, I will never purchase from them again and will definitely tell all my family and friends to stay away.
Helpful (0)
Replies (1)0
Replies (1)
Light In The Box's replyOfficial
10 Dec 2021, 15:50Dear Nadia,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. The logistic department looked into this, it appears that your package has already arrived since in South Africa, and should be available for pickup. You didn't receive a notification with details from the carrier? Is it possible that you inquire about your parcel with the local postal services? From our side, we've also asked our logistic department to look into this.
• You can track it here:
https://www.yuntrack.com/Track/Detail/YT***
We have sent you an email (ticket #***8) with further details. We will send you another email once we get more details concerning your package.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. The logistic department looked into this, it appears that your package has already arrived since in South Africa, and should be available for pickup. You didn't receive a notification with details from the carrier? Is it possible that you inquire about your parcel with the local postal services? From our side, we've also asked our logistic department to look into this.
• You can track it here:
https://www.yuntrack.com/Track/Detail/YT***
We have sent you an email (ticket #***8) with further details. We will send you another email once we get more details concerning your package.
Happy to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply10 Dec 2021, 15:50
Official
Dear Nadia,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. The logistic department looked into this, it appears that your package has already arrived since in South Africa, and should be available for pickup. You didn't receive a notification with details from the carrier? Is it possible that you inquire about your parcel with the local postal services? From our side, we've also asked our logistic department to look into this.
• You can track it here:
https://www.yuntrack.com/Track/Detail/YT***
We have sent you an email (ticket #***8) with further details. We will send you another email once we get more details concerning your package.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. The logistic department looked into this, it appears that your package has already arrived since in South Africa, and should be available for pickup. You didn't receive a notification with details from the carrier? Is it possible that you inquire about your parcel with the local postal services? From our side, we've also asked our logistic department to look into this.
• You can track it here:
https://www.yuntrack.com/Track/Detail/YT***
We have sent you an email (ticket #***8) with further details. We will send you another email once we get more details concerning your package.
Happy to be at your service!
LightInTheBox Customer Service Team