JM
Jusy M
1 reviews | Active since Nov 2021
23 Nov 2021, 18:31
Hidden costs and timing of the package, will never use them again.
Ordered a dress from them and the price was almost R400 qnd theybsaidbitem would be with me on 7 days,it has now veen 3 months qnd eventually the package has arrived but now i have to pay more when picking up the package, be careful of hidden costs, as well as the time that they state the package will ve with you.
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Light In The Box's replyOfficial
05 Dec 2021, 14:40Hi Jusy,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in. Unfortunately we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some of the packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country. You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in. Unfortunately we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some of the packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country. You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Light In The Box's reply05 Dec 2021, 14:40
Official
Hi Jusy,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in. Unfortunately we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some of the packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country. You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in. Unfortunately we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some of the packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country. You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team