Good customer support team

This was my first experience shopping at LightInTheBox. Firstly, I must commend their customer service team. They are prompt to respond and very quick to help you understand the procedures. I ordered 9 items in total and most items were of good quality. What one needs to understand is that when you pay for your items, and shipping - you might still be required to pay for customs clearance, VAT and taxes. I understood that because I have shopped from abroad before, and I thought I was prepared for that; but what I did not know was exactly how high the amount would be. It was almost the same amount as the items, excluding shipping. So I suggest you contact your local customs office [SARS for those in South Africa], and get an 'idea' of what you might be able to get charged when the items reach your destination. Nevertheless, the shipping reached me quickly (with DHL), and to be fair, the [high] customs clearance amount was out of LightInTheBox's control. DHL is just too expensive. Maybe chose other, cheaper shipping options rather than DHL. So do your research first. Overall - they offered good service.