EL
Esta L
1 reviews | Active since Jul 2021
01 Jul 2021, 22:51
Esta
I have ordered a tracksuit from them, the funds went off my account, and gave had no further communication from them. No confirmation email, nothing. When I followed up, they said they received many emails, and that the 'ticket' can take up to 6 days to be resolved. After LITB said I can request the 'ticket' to be resolved within 24 hours, which I did, I'm still waiting for them to get back to me.
Helpful (0)
Replies (1)0
Replies (1)
Light In The Box's replyOfficial
05 Jul 2021, 12:03This is Customer Service Supervisor from Lightinthebox. I would like to help.
We've checked and confirm your order had been paid on June 25th. Please be advised our payment notification letter and shipment notification letter will be sent to our customers' valid email addresses.
However, it was found your account was created from a phone number. You did not advise us your valid email address when you placed the order. This was why you did not receive the payment notification email or shipment notification email. Please log in using this phone number and you will be able to check the status of your order. I can advise you to add an email address, this way you would receive our mails directly.
I'd like to help you check the order status. Your order was shipped via Global Priority Line-ZA-yunexpress on 2021-06-27. The tracking number is YT***. Delivery normally takes business days: 20-25 / calendar days: 28-35, since you picked "Postal Service"
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking link: https://www.yuntrack.com/Track/Detail/YT***
So you shall receive the package at the end of July. Please be kindly be patient in waiting for the package.
I also had conducted new Ticket ID =***4 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. I will help you resolve any problem with the greatest effort. Thank you for your cooperation.
We've checked and confirm your order had been paid on June 25th. Please be advised our payment notification letter and shipment notification letter will be sent to our customers' valid email addresses.
However, it was found your account was created from a phone number. You did not advise us your valid email address when you placed the order. This was why you did not receive the payment notification email or shipment notification email. Please log in using this phone number and you will be able to check the status of your order. I can advise you to add an email address, this way you would receive our mails directly.
I'd like to help you check the order status. Your order was shipped via Global Priority Line-ZA-yunexpress on 2021-06-27. The tracking number is YT***. Delivery normally takes business days: 20-25 / calendar days: 28-35, since you picked "Postal Service"
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking link: https://www.yuntrack.com/Track/Detail/YT***
So you shall receive the package at the end of July. Please be kindly be patient in waiting for the package.
I also had conducted new Ticket ID =***4 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. I will help you resolve any problem with the greatest effort. Thank you for your cooperation.
Best regards,
Light In The Box's reply05 Jul 2021, 12:03
Official
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We've checked and confirm your order had been paid on June 25th. Please be advised our payment notification letter and shipment notification letter will be sent to our customers' valid email addresses.
However, it was found your account was created from a phone number. You did not advise us your valid email address when you placed the order. This was why you did not receive the payment notification email or shipment notification email. Please log in using this phone number and you will be able to check the status of your order. I can advise you to add an email address, this way you would receive our mails directly.
I'd like to help you check the order status. Your order was shipped via Global Priority Line-ZA-yunexpress on 2021-06-27. The tracking number is YT***. Delivery normally takes business days: 20-25 / calendar days: 28-35, since you picked "Postal Service"
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking link: https://www.yuntrack.com/Track/Detail/YT***
So you shall receive the package at the end of July. Please be kindly be patient in waiting for the package.
I also had conducted new Ticket ID =***4 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. I will help you resolve any problem with the greatest effort. Thank you for your cooperation.
We've checked and confirm your order had been paid on June 25th. Please be advised our payment notification letter and shipment notification letter will be sent to our customers' valid email addresses.
However, it was found your account was created from a phone number. You did not advise us your valid email address when you placed the order. This was why you did not receive the payment notification email or shipment notification email. Please log in using this phone number and you will be able to check the status of your order. I can advise you to add an email address, this way you would receive our mails directly.
I'd like to help you check the order status. Your order was shipped via Global Priority Line-ZA-yunexpress on 2021-06-27. The tracking number is YT***. Delivery normally takes business days: 20-25 / calendar days: 28-35, since you picked "Postal Service"
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking link: https://www.yuntrack.com/Track/Detail/YT***
So you shall receive the package at the end of July. Please be kindly be patient in waiting for the package.
I also had conducted new Ticket ID =***4 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. I will help you resolve any problem with the greatest effort. Thank you for your cooperation.
Best regards,