nN
nuraanfalal N
1 reviews | Active since Apr 2017
15 Dec 2021, 07:19
****ed of customers-light in the box
I have ordered 2 swim wear items in October 2021 paid for it and received a notification that my items would arrive before the 25 November. it is December and I have still not received my items. I have tried communicating with there customer service as this was the only way of communication, no number is to be found anywhere. I found a email address and sent them a mail with proof of payment as well as a order number but still haven't received any response. I I am highly frustrated and very very angry as these items did not come cheap.
DO NOT ORDER FROM THEM.
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Light In The Box's replyOfficial
16 Dec 2021, 13:33Hi Nuraan,
Thank you for reaching out.
I'm very sorry that you've faced frustrations with your purchase. I’ve found that you've contacted us on 3 different occasions, while not being logged in to your account. This by itself poses a challenge, since we have over 1,000,000 orders in our database. To be able to find your order, we will need to ask for the order number, or provide us with another valid reference such as your email address. My colleague's was able to find your order, and rep**** on the 20th of November by providing you with the tracking number of your parcel. For your reference I will copy the tracking link below:
https://t.17track.net/en#nums=RV***CN&fc=0
We have sent you an email (ticket #***0) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out.
I'm very sorry that you've faced frustrations with your purchase. I’ve found that you've contacted us on 3 different occasions, while not being logged in to your account. This by itself poses a challenge, since we have over 1,000,000 orders in our database. To be able to find your order, we will need to ask for the order number, or provide us with another valid reference such as your email address. My colleague's was able to find your order, and rep**** on the 20th of November by providing you with the tracking number of your parcel. For your reference I will copy the tracking link below:
https://t.17track.net/en#nums=RV***CN&fc=0
We have sent you an email (ticket #***0) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply16 Dec 2021, 13:33
Official
Hi Nuraan,
Thank you for reaching out.
I'm very sorry that you've faced frustrations with your purchase. I’ve found that you've contacted us on 3 different occasions, while not being logged in to your account. This by itself poses a challenge, since we have over 1,000,000 orders in our database. To be able to find your order, we will need to ask for the order number, or provide us with another valid reference such as your email address. My colleague's was able to find your order, and rep**** on the 20th of November by providing you with the tracking number of your parcel. For your reference I will copy the tracking link below:
https://t.17track.net/en#nums=RV***CN&fc=0
We have sent you an email (ticket #***0) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out.
I'm very sorry that you've faced frustrations with your purchase. I’ve found that you've contacted us on 3 different occasions, while not being logged in to your account. This by itself poses a challenge, since we have over 1,000,000 orders in our database. To be able to find your order, we will need to ask for the order number, or provide us with another valid reference such as your email address. My colleague's was able to find your order, and rep**** on the 20th of November by providing you with the tracking number of your parcel. For your reference I will copy the tracking link below:
https://t.17track.net/en#nums=RV***CN&fc=0
We have sent you an email (ticket #***0) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team