AS
Annelie S
1 reviews | Active since Aug 2021
22 Nov 2021, 14:32
Do not do business with Light in the Box!
I have queried a purchase I made in February 2020 which I never received. They cleared the purchase history on my account and I could not query the item I never received. They reacted to my complaint on Hello Peter and changed my account details and I was told to log in with my cell number, but I have no password to get access to this account. When I queried this with them, I have not heard from them again, other than getting junk mail from them with a no return address. Are they ignoring this issue hoping it will go away and I have to just be happy with the fact that they ****** me? I want my money back and the exchange cost. I will never, refer or advise anyone to do business with Light in the Box. Their customer service is extremely poor and they think nothing of it to just rob people of their hard earned money.
Helpful (0)
Replies (3)0
Replies (3)
Light In The Box's replyOfficial
05 Dec 2021, 14:58Hi Annelie,
Thank you for having written a comment on our page.
We tend to help our customers, but the problem was we couldn't reach you directly. Your account was created though a phone number, and can be accessed anytime by login in with the phone number that was provided at the time. As already mentioned the package was returned, and we needed a workaround to process your refund, since the payment was received a long time ago. Perhaps you didn't read this correspondence, because you didn't give us your email address when creating your account. The issue is we could only process the refund through Paypal. Do you have a PayPal account? If yes please tell me the ME-address or email address under which it is registered.
how to find Me address:
https://www.paypal.com/us/smarthelp/article/what-is-paypal.me-faq3025
We'll be awaiting your reaction.
Kind regards,
Hermes
lightinthebox.com
Thank you for having written a comment on our page.
We tend to help our customers, but the problem was we couldn't reach you directly. Your account was created though a phone number, and can be accessed anytime by login in with the phone number that was provided at the time. As already mentioned the package was returned, and we needed a workaround to process your refund, since the payment was received a long time ago. Perhaps you didn't read this correspondence, because you didn't give us your email address when creating your account. The issue is we could only process the refund through Paypal. Do you have a PayPal account? If yes please tell me the ME-address or email address under which it is registered.
how to find Me address:
https://www.paypal.com/us/smarthelp/article/what-is-paypal.me-faq3025
We'll be awaiting your reaction.
Kind regards,
Hermes
lightinthebox.com
Light In The Box's reply05 Dec 2021, 14:58
Official
Hi Annelie,
Thank you for having written a comment on our page.
We tend to help our customers, but the problem was we couldn't reach you directly. Your account was created though a phone number, and can be accessed anytime by login in with the phone number that was provided at the time. As already mentioned the package was returned, and we needed a workaround to process your refund, since the payment was received a long time ago. Perhaps you didn't read this correspondence, because you didn't give us your email address when creating your account. The issue is we could only process the refund through Paypal. Do you have a PayPal account? If yes please tell me the ME-address or email address under which it is registered.
how to find Me address:
https://www.paypal.com/us/smarthelp/article/what-is-paypal.me-faq3025
We'll be awaiting your reaction.
Kind regards,
Hermes
lightinthebox.com
Thank you for having written a comment on our page.
We tend to help our customers, but the problem was we couldn't reach you directly. Your account was created though a phone number, and can be accessed anytime by login in with the phone number that was provided at the time. As already mentioned the package was returned, and we needed a workaround to process your refund, since the payment was received a long time ago. Perhaps you didn't read this correspondence, because you didn't give us your email address when creating your account. The issue is we could only process the refund through Paypal. Do you have a PayPal account? If yes please tell me the ME-address or email address under which it is registered.
how to find Me address:
https://www.paypal.com/us/smarthelp/article/what-is-paypal.me-faq3025
We'll be awaiting your reaction.
Kind regards,
Hermes
lightinthebox.com
AS
Annelie S's updateReviewer Update
06 Dec 2021, 09:04I opened the account with an email address. You created a new account with my cell number which I cannot log into, because I don't have a password. You created the account with the cell number now recently. When I log in with my email address and password, I am on my profile, but with no account history on it. The email account is the account where I tried to keep track of what is happening. Until one day when I logged in, all the information was gone. Since then I have received junk mail from you. If you did not have my email address, how is it that I received mail from you regularly? NO, I do not have a paypal account. I paid with my credit card. I paid the price of the item plus the exchange rate. Please suggest a plan of action that will work and stop wasting time with correspondence that are not going anywhere. I want the money paid back in my credit card account, because that is the account the money was paid from.
AS
Annelie S's update06 Dec 2021, 09:04
Reviewer Update
I opened the account with an email address. You created a new account with my cell number which I cannot log into, because I don't have a password. You created the account with the cell number now recently. When I log in with my email address and password, I am on my profile, but with no account history on it. The email account is the account where I tried to keep track of what is happening. Until one day when I logged in, all the information was gone. Since then I have received junk mail from you. If you did not have my email address, how is it that I received mail from you regularly? NO, I do not have a paypal account. I paid with my credit card. I paid the price of the item plus the exchange rate. Please suggest a plan of action that will work and stop wasting time with correspondence that are not going anywhere. I want the money paid back in my credit card account, because that is the account the money was paid from.
Light In The Box's replyOfficial
10 Dec 2021, 13:31Hi Annelie,
We are trying our best to help resolve this in difficult circumstances. To ensure we can reply your queries timely, I have emailed you directly to your inbox.
I'm looking forward to your kind reaction.
Kind regards,
Hermes
lightinthebox.com
We are trying our best to help resolve this in difficult circumstances. To ensure we can reply your queries timely, I have emailed you directly to your inbox.
I'm looking forward to your kind reaction.
Kind regards,
Hermes
lightinthebox.com
Light In The Box's reply10 Dec 2021, 13:31
Official
Hi Annelie,
We are trying our best to help resolve this in difficult circumstances. To ensure we can reply your queries timely, I have emailed you directly to your inbox.
I'm looking forward to your kind reaction.
Kind regards,
Hermes
lightinthebox.com
We are trying our best to help resolve this in difficult circumstances. To ensure we can reply your queries timely, I have emailed you directly to your inbox.
I'm looking forward to your kind reaction.
Kind regards,
Hermes
lightinthebox.com