AN
Ansa N
1 reviews | Active since Aug 2021
15 Aug 2021, 15:47
Credit card hacked
I ordered a pair of earrings about 3 weeks ago and 2 days after the purchase my credit card was hacked by a company in China. Will certainly not order from them again and consider it a deal lost, fortunately it wasn't an expensive item.
Helpful (0)
Replies (1)0
Replies (1)
Light In The Box's replyOfficial
16 Aug 2021, 12:49Dear Ansa Nel ,
We are really sorry to hear about your problem. But please be kindly advised that our financial risk system is very safe. The information you left when you did shopping with us will not be leaked. So please don't be worried.
As for your case, we highly recommend you to reflect the problem you came across to your bank and ask the bank to help you further investigate the problem. We appreciate your kind cooperation in advance.
We also would like to help you check the order status. Your order was shipped out via SunyouMail-untrack-Sunyou on July 31st. The reference number is UV***UZ. Delivery normally takes 20-25 business days (=28-35 calendar days).
So you shall receive the package before September 4th, which is 35th days of shipping. Please be kindly waiting. You may also refer to this link to track it: https://t.17track.net/en#nums=UV***UZ&fc=190072
Your kindly understanding and cooperation are highly appreciated.
We are really sorry to hear about your problem. But please be kindly advised that our financial risk system is very safe. The information you left when you did shopping with us will not be leaked. So please don't be worried.
As for your case, we highly recommend you to reflect the problem you came across to your bank and ask the bank to help you further investigate the problem. We appreciate your kind cooperation in advance.
We also would like to help you check the order status. Your order was shipped out via SunyouMail-untrack-Sunyou on July 31st. The reference number is UV***UZ. Delivery normally takes 20-25 business days (=28-35 calendar days).
So you shall receive the package before September 4th, which is 35th days of shipping. Please be kindly waiting. You may also refer to this link to track it: https://t.17track.net/en#nums=UV***UZ&fc=190072
Your kindly understanding and cooperation are highly appreciated.
Light In The Box's reply16 Aug 2021, 12:49
Official
Dear Ansa Nel ,
We are really sorry to hear about your problem. But please be kindly advised that our financial risk system is very safe. The information you left when you did shopping with us will not be leaked. So please don't be worried.
As for your case, we highly recommend you to reflect the problem you came across to your bank and ask the bank to help you further investigate the problem. We appreciate your kind cooperation in advance.
We also would like to help you check the order status. Your order was shipped out via SunyouMail-untrack-Sunyou on July 31st. The reference number is UV***UZ. Delivery normally takes 20-25 business days (=28-35 calendar days).
So you shall receive the package before September 4th, which is 35th days of shipping. Please be kindly waiting. You may also refer to this link to track it: https://t.17track.net/en#nums=UV***UZ&fc=190072
Your kindly understanding and cooperation are highly appreciated.
We are really sorry to hear about your problem. But please be kindly advised that our financial risk system is very safe. The information you left when you did shopping with us will not be leaked. So please don't be worried.
As for your case, we highly recommend you to reflect the problem you came across to your bank and ask the bank to help you further investigate the problem. We appreciate your kind cooperation in advance.
We also would like to help you check the order status. Your order was shipped out via SunyouMail-untrack-Sunyou on July 31st. The reference number is UV***UZ. Delivery normally takes 20-25 business days (=28-35 calendar days).
So you shall receive the package before September 4th, which is 35th days of shipping. Please be kindly waiting. You may also refer to this link to track it: https://t.17track.net/en#nums=UV***UZ&fc=190072
Your kindly understanding and cooperation are highly appreciated.