LS
Lee-Ann Sinden
1 reviews | Active since Aug 2018
09 Dec 2021, 20:26
Beware Light in the Box!
I ordered two men's shirts from the Light in the Box website on 7 November and paid by credit card. I took a screenshot of the confirmed order. My credit card was debited with the correct amount. According to the site, I would have to wait 20 working days for my order. This week I logged into my account to check on the status of my order as I had not received anything. There was no order in 'My Orders'. I submitted a query on the site. I was taken to a screen that informed me that the site was down for maintenance. Everything else was working on the site except the order query. I then sent an email to the address given. My email came back with an unknown recipient message. I have no way to track the shirts I bought as a Christmas gift and I can't get my money back as there is no record of my order. Beware of this website!
Helpful (0)
Replies (3)0
Replies (3)
Light In The Box's replyOfficial
10 Dec 2021, 14:30Dear Lee-Ann,
Thank you for leaving a comment.
I've looked into this, the package is on schedule, no worries the shirts will arrive well ahead of Christmas. Allow me to point out that for this order you've chosen our most economical shipping method, with a promised shipping delay of 20-25 business days.
Tracking Information:
https://t.17track.net/en#nums=RV***CN&fc=0
I apologize for the troubles while trying to obtain information. You might have been logged in under a different account, since you've mentioned there wasn't any trace of your order. Please ensure that you are logged into the correct account (leeann****@*****l.com). Once on the website, you'll find that there are several ways to contact our customer service.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply10 Dec 2021, 14:30
Official
Dear Lee-Ann,
Thank you for leaving a comment.
I've looked into this, the package is on schedule, no worries the shirts will arrive well ahead of Christmas. Allow me to point out that for this order you've chosen our most economical shipping method, with a promised shipping delay of 20-25 business days.
Tracking Information:
https://t.17track.net/en#nums=RV***CN&fc=0
I apologize for the troubles while trying to obtain information. You might have been logged in under a different account, since you've mentioned there wasn't any trace of your order. Please ensure that you are logged into the correct account (leeann****@*****l.com). Once on the website, you'll find that there are several ways to contact our customer service.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
LS
Lee-Ann Sinden's updateReviewer Update
10 Dec 2021, 20:13I appreciate the response to my message. I definitely logged in using the correct account and there is still nothing in 'My Orders'. That said, the email from the support team included a link to track the order. It was last updated on 11 November, but my hope is that the order is on its way. It's now been 25 business days since I placed the order.
I am glad that I took a screenshot of the order confirmation screen as I didn't receive an email to confirm and my order is still not on my profile. Perhaps there is a glitch somewhere.
I will post updates when I have them. At least now I have received a response, for which I am grateful.
I am glad that I took a screenshot of the order confirmation screen as I didn't receive an email to confirm and my order is still not on my profile. Perhaps there is a glitch somewhere.
I will post updates when I have them. At least now I have received a response, for which I am grateful.
LS
Lee-Ann Sinden's update10 Dec 2021, 20:13
Reviewer Update
I appreciate the response to my message. I definitely logged in using the correct account and there is still nothing in 'My Orders'. That said, the email from the support team included a link to track the order. It was last updated on 11 November, but my hope is that the order is on its way. It's now been 25 business days since I placed the order.
I am glad that I took a screenshot of the order confirmation screen as I didn't receive an email to confirm and my order is still not on my profile. Perhaps there is a glitch somewhere.
I will post updates when I have them. At least now I have received a response, for which I am grateful.
I am glad that I took a screenshot of the order confirmation screen as I didn't receive an email to confirm and my order is still not on my profile. Perhaps there is a glitch somewhere.
I will post updates when I have them. At least now I have received a response, for which I am grateful.
LS
Lee-Ann Sinden's updateReviewer Update
23 Feb 2022, 16:22Today I received my order from Light in the Box. Through my post on Hello Peter, an employee from LITB contacted me via email. He was extremely helpful and gave me a tracking number to use in China and in South Africa. When the deadline of Christmas was missed, he gave me a 50% refund on my credit card.
The items are of acceptable quality. The only complaint I have is the length of time it took to receive my order. The goods arrived in South Africa a month after Christmas, keeping in mind they were supposed to arrive by 10 December. They were at SA customs for almost a month. I can now use them as a birthday present for my brother instead of a Christmas one! I'm thankful to have received them. I wouldn't say don't use this business, just be aware that it can take a long time to receive your order.
The items are of acceptable quality. The only complaint I have is the length of time it took to receive my order. The goods arrived in South Africa a month after Christmas, keeping in mind they were supposed to arrive by 10 December. They were at SA customs for almost a month. I can now use them as a birthday present for my brother instead of a Christmas one! I'm thankful to have received them. I wouldn't say don't use this business, just be aware that it can take a long time to receive your order.
LS
Lee-Ann Sinden's update23 Feb 2022, 16:22
Reviewer Update
Today I received my order from Light in the Box. Through my post on Hello Peter, an employee from LITB contacted me via email. He was extremely helpful and gave me a tracking number to use in China and in South Africa. When the deadline of Christmas was missed, he gave me a 50% refund on my credit card.
The items are of acceptable quality. The only complaint I have is the length of time it took to receive my order. The goods arrived in South Africa a month after Christmas, keeping in mind they were supposed to arrive by 10 December. They were at SA customs for almost a month. I can now use them as a birthday present for my brother instead of a Christmas one! I'm thankful to have received them. I wouldn't say don't use this business, just be aware that it can take a long time to receive your order.
The items are of acceptable quality. The only complaint I have is the length of time it took to receive my order. The goods arrived in South Africa a month after Christmas, keeping in mind they were supposed to arrive by 10 December. They were at SA customs for almost a month. I can now use them as a birthday present for my brother instead of a Christmas one! I'm thankful to have received them. I wouldn't say don't use this business, just be aware that it can take a long time to receive your order.