HB
Heidi B
1 reviews | Active since Dec 2021
07 Dec 2021, 08:50
bad service
Please never use this company to order online.....they ***** your money. No replies 2 months already im waiting for my parcel..no tracking...i ordered from another co now....they are very very bad
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Replies (1)
Light In The Box's replyOfficial
10 Dec 2021, 15:12Dear Heidi,
Thanks for leaving a review on our page. We truly apologize that you haven't yet received the package.
I've looked into this, and saw that your package was despatched exactly 40 days ago, through our most economical shipping method. According to the postal company, it arrived in South Africa fairly quickly on the 21st of November. Unfortunately, these package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
We find it quite worrisome that you still haven't received the package, considering it's already 3 weeks in the country. Would it be possible to check with the post office for more details concerning your package? In addition, I've found that you've contacted us twice through the website. Each time we rep**** to you, the first time we provided more details concerning the parcel, and the second time we asked to confirm your adddress. Perhaps you didn't receive our emails? Have you checked your mailbox thoroughly, including the spam folders? You can also find all correspondence by login in to our website.
We have sent you an email (ticket #***4) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thanks for leaving a review on our page. We truly apologize that you haven't yet received the package.
I've looked into this, and saw that your package was despatched exactly 40 days ago, through our most economical shipping method. According to the postal company, it arrived in South Africa fairly quickly on the 21st of November. Unfortunately, these package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
We find it quite worrisome that you still haven't received the package, considering it's already 3 weeks in the country. Would it be possible to check with the post office for more details concerning your package? In addition, I've found that you've contacted us twice through the website. Each time we rep**** to you, the first time we provided more details concerning the parcel, and the second time we asked to confirm your adddress. Perhaps you didn't receive our emails? Have you checked your mailbox thoroughly, including the spam folders? You can also find all correspondence by login in to our website.
We have sent you an email (ticket #***4) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply10 Dec 2021, 15:12
Official
Dear Heidi,
Thanks for leaving a review on our page. We truly apologize that you haven't yet received the package.
I've looked into this, and saw that your package was despatched exactly 40 days ago, through our most economical shipping method. According to the postal company, it arrived in South Africa fairly quickly on the 21st of November. Unfortunately, these package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
We find it quite worrisome that you still haven't received the package, considering it's already 3 weeks in the country. Would it be possible to check with the post office for more details concerning your package? In addition, I've found that you've contacted us twice through the website. Each time we rep**** to you, the first time we provided more details concerning the parcel, and the second time we asked to confirm your adddress. Perhaps you didn't receive our emails? Have you checked your mailbox thoroughly, including the spam folders? You can also find all correspondence by login in to our website.
We have sent you an email (ticket #***4) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thanks for leaving a review on our page. We truly apologize that you haven't yet received the package.
I've looked into this, and saw that your package was despatched exactly 40 days ago, through our most economical shipping method. According to the postal company, it arrived in South Africa fairly quickly on the 21st of November. Unfortunately, these package don't support tracking after having arrived at the destination country.
tracking link:
https://t.17track.net/en#nums=UV***UZ&fc=190072
We find it quite worrisome that you still haven't received the package, considering it's already 3 weeks in the country. Would it be possible to check with the post office for more details concerning your package? In addition, I've found that you've contacted us twice through the website. Each time we rep**** to you, the first time we provided more details concerning the parcel, and the second time we asked to confirm your adddress. Perhaps you didn't receive our emails? Have you checked your mailbox thoroughly, including the spam folders? You can also find all correspondence by login in to our website.
We have sent you an email (ticket #***4) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team