Bad Service and even worse solution proposal. afer a dispute was raised with PayPal

To add insult to injury Light in the Box rep**** to me only when I complained to PayPal. As per my previous review they sent me 2 pairs of gloves that were different to those advertised and they did not work. This is their email.: 2021-01-28 00:48 NEW REPLY Dear Customer, We were informed by PayPal that you opened a dispute for this transaction because you're not satisfied with the products received and want to return. Could you please provide us more details and photos to prove the problem? We'll arrange the return process to you after confirm the problem. For the solution: 1.As long as we can confirm the product problem with photos, we'd like to offer you a certain partial refund directly if you can keep the items without return. If you agree with this option, please close the dispute with paypal first and reply here to notify us. 2. If you insist on return for full refund. Please understand that because this order valus a lot, so we need you to return the product to us first. We don't have the return label service, you can return the order to our Chinese warehouse by the cheapest tracking service in your local post office. Usually it will take about 30 days to return to China and we'll refund after receive the package. If you choose this option, and you agree to pay for the return postage, please download and fill in following return form and return the item to us according to the instruction. Please don't forget to reply to us the tracking number of the package: https://www.lightinthebox.com/download/f377566d-73bb-4c34-beca-8db294ae1*** If you want to get the refund sooner, we suggest that you can choose the first option and contact us after you close the paypal dispute. Thank you for your understanding and support. Sincerely, Customer Service THIS IS MY REPLY: Customer Service or should I say Customer DISSERVICE , I think that your email below is absolutely disgusting. It is not my fault that you sent me the wrong product that does not work and now to get a refund you want me to pay for the return of the wrong and faulty product. The gloves that you advertised had rechargeable batteries and a LED switch with 3 heat settings. Also by the time your suggestion is comp**** with the cold weather that made me buy your product will be long gone and I will not need them. How do you expect me to take a photo of an electrical problem that does not work? If you want your bad product back I suggest that you arrange to have them collected from me at your expense and NOT MINE. I suggest that you look at the “Hello Peter” web site and look at how many customer complaints there are about your company. I am sorry that I did not do that first because then I would never have ordered anything from your company. I WILL NOT CLOSE THE DISPUTE WITH PAYPAL AT ALL UNTIL I GET EVERY PENNY BACK THAT I HAVE SPENT AND AGAIN TO EXPECT ME TO PAY FOR YOUR COMPANIES FAULTY AND WRONG PRODUCT IS NOT GOING TO HAPPEN. Barry Roper