MM
Moeder M
1 reviews | Active since Dec 2021
02 Dec 2021, 12:53
Bad online shopping
Bad bad experience, they don't even reply to my email anymore. I bought 3 items on the 10th of September, I received 1 and 1 was refunded, now they can't refund me my last item, they said its a wrong address whereas I received a dress with the same address. And I would like to have my money back as they dont deliver
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Replies (1)
Light In The Box's replyOfficial
05 Dec 2021, 15:25Hello,
Thank you for having written a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience.
I saw the last time we received your email was on the 2nd of November. Since we didnt' hear you, we automatically thought this order was delivered. We apologize that you have been waiting all this time. It seems that your package arrived since 1 month in South Africa, and according to the South African postal services delivery was attempted on the 13th of November. At this time, the reason of this failed delivery is unclear. The package should be available for pickup with your nearest post office.
• package number RV***CN
- you can track it here:
http://globaltracktrace.ptc.post/gtt.web/
--11/13/2021 9:13 AM Unsuccessful delivery ZA20933 Missed Delivery/Attempted delivery today--
Would you still be interested in receiving this order? If yes, then please collect the package at your nearest post office. Should you prefer a refund, then we will immediately arrange this.
We have send you an email (ticket #***3) to further handle this.
Hoping to hear you soon,
LightInTheBox Customer Service Team
Thank you for having written a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience.
I saw the last time we received your email was on the 2nd of November. Since we didnt' hear you, we automatically thought this order was delivered. We apologize that you have been waiting all this time. It seems that your package arrived since 1 month in South Africa, and according to the South African postal services delivery was attempted on the 13th of November. At this time, the reason of this failed delivery is unclear. The package should be available for pickup with your nearest post office.
• package number RV***CN
- you can track it here:
http://globaltracktrace.ptc.post/gtt.web/
--11/13/2021 9:13 AM Unsuccessful delivery ZA20933 Missed Delivery/Attempted delivery today--
Would you still be interested in receiving this order? If yes, then please collect the package at your nearest post office. Should you prefer a refund, then we will immediately arrange this.
We have send you an email (ticket #***3) to further handle this.
Hoping to hear you soon,
LightInTheBox Customer Service Team
Light In The Box's reply05 Dec 2021, 15:25
Official
Hello,
Thank you for having written a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience.
I saw the last time we received your email was on the 2nd of November. Since we didnt' hear you, we automatically thought this order was delivered. We apologize that you have been waiting all this time. It seems that your package arrived since 1 month in South Africa, and according to the South African postal services delivery was attempted on the 13th of November. At this time, the reason of this failed delivery is unclear. The package should be available for pickup with your nearest post office.
• package number RV***CN
- you can track it here:
http://globaltracktrace.ptc.post/gtt.web/
--11/13/2021 9:13 AM Unsuccessful delivery ZA20933 Missed Delivery/Attempted delivery today--
Would you still be interested in receiving this order? If yes, then please collect the package at your nearest post office. Should you prefer a refund, then we will immediately arrange this.
We have send you an email (ticket #***3) to further handle this.
Hoping to hear you soon,
LightInTheBox Customer Service Team
Thank you for having written a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience.
I saw the last time we received your email was on the 2nd of November. Since we didnt' hear you, we automatically thought this order was delivered. We apologize that you have been waiting all this time. It seems that your package arrived since 1 month in South Africa, and according to the South African postal services delivery was attempted on the 13th of November. At this time, the reason of this failed delivery is unclear. The package should be available for pickup with your nearest post office.
• package number RV***CN
- you can track it here:
http://globaltracktrace.ptc.post/gtt.web/
--11/13/2021 9:13 AM Unsuccessful delivery ZA20933 Missed Delivery/Attempted delivery today--
Would you still be interested in receiving this order? If yes, then please collect the package at your nearest post office. Should you prefer a refund, then we will immediately arrange this.
We have send you an email (ticket #***3) to further handle this.
Hoping to hear you soon,
LightInTheBox Customer Service Team