CR
Cherilyn R
1 reviews | Active since Nov 2012
20 Jan 2022, 09:49
Bad communication and non delivry.
On the 10 November 2021 I ordered and paid. It said it will take 21 working days. The goods I purchased was to be a Christmas present for my husband. I emailed Light In The Box on the 7th January 2022 to say I had not received my goods which was 58 days after placing the order. To date I have not had a reply to my email asking for my refund as I have not received the goods. Included in the amount I paid was a charge for insurance. My order number was #***9. I wont be ordering from them again. :(
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Light In The Box's replyOfficial
22 Jan 2022, 16:42Dear Cherilyn,
Thanks for taking the time to write a comment.
We are aware that you have been waiting for a considerable amount of time. I am sorry that your order has been delayed for a few days. The logistic department told your parcel has already arrived in South Africa since 10 days. We hope you are still willing to wait, as it's currently going through customs, and should be released any moment now! New tracking updates will appear very shortly.You can track it here:
https://t.17track.net/en#nums=RV***CN&fc=0
Would you be willing to wait one more week for your package? In case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
I'm sorry that you didn't receive a reply to your email. Since we didn't receive any emails, it remains unclear how you've tried to contact us. The most easy way to contact us, is by submitting a ticket through the website. If steps were followed correctly you would have received confirmation first, followed by a reply from a customer service the next 24 hours.
We have sent you an email (ticket #***8) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Thanks for taking the time to write a comment.
We are aware that you have been waiting for a considerable amount of time. I am sorry that your order has been delayed for a few days. The logistic department told your parcel has already arrived in South Africa since 10 days. We hope you are still willing to wait, as it's currently going through customs, and should be released any moment now! New tracking updates will appear very shortly.You can track it here:
https://t.17track.net/en#nums=RV***CN&fc=0
Would you be willing to wait one more week for your package? In case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
I'm sorry that you didn't receive a reply to your email. Since we didn't receive any emails, it remains unclear how you've tried to contact us. The most easy way to contact us, is by submitting a ticket through the website. If steps were followed correctly you would have received confirmation first, followed by a reply from a customer service the next 24 hours.
We have sent you an email (ticket #***8) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply22 Jan 2022, 16:42
Official
Dear Cherilyn,
Thanks for taking the time to write a comment.
We are aware that you have been waiting for a considerable amount of time. I am sorry that your order has been delayed for a few days. The logistic department told your parcel has already arrived in South Africa since 10 days. We hope you are still willing to wait, as it's currently going through customs, and should be released any moment now! New tracking updates will appear very shortly.You can track it here:
https://t.17track.net/en#nums=RV***CN&fc=0
Would you be willing to wait one more week for your package? In case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
I'm sorry that you didn't receive a reply to your email. Since we didn't receive any emails, it remains unclear how you've tried to contact us. The most easy way to contact us, is by submitting a ticket through the website. If steps were followed correctly you would have received confirmation first, followed by a reply from a customer service the next 24 hours.
We have sent you an email (ticket #***8) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Thanks for taking the time to write a comment.
We are aware that you have been waiting for a considerable amount of time. I am sorry that your order has been delayed for a few days. The logistic department told your parcel has already arrived in South Africa since 10 days. We hope you are still willing to wait, as it's currently going through customs, and should be released any moment now! New tracking updates will appear very shortly.You can track it here:
https://t.17track.net/en#nums=RV***CN&fc=0
Would you be willing to wait one more week for your package? In case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
I'm sorry that you didn't receive a reply to your email. Since we didn't receive any emails, it remains unclear how you've tried to contact us. The most easy way to contact us, is by submitting a ticket through the website. If steps were followed correctly you would have received confirmation first, followed by a reply from a customer service the next 24 hours.
We have sent you an email (ticket #***8) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team