1 reviews | Active since Jun 2019
Absolutely shocking service and delivery times
I ordered in Nov 2022 - parcel arrived after two months at local Post Office at Hyde Park and two (the 2 expensive ones) of the 3 items were missing (****** at customs or Post Office ??). Then I was asked at Post Office to pay over 600R for customs duty for the remaining T-shirt which had a value of under 200R. I rejected the parcel. After several emails, I got a credit from LightIntheBox and on 19 Feb 2023 ordered similar items (to use up my credit) and paid nearly 700R for Express shipping and insurance and was advised that the parcel should arrive between 6 and 17 March. When following up, the tracking info says "Shipped" on 28 Feb and this is the last info on the tracking site. I contacted LightintheBox twice and the automated reply is .....terribly sorry and we will enquire and expedite the delivery....... Extremely frustrating - because you will not get your money back, only a credit with the company and the delivery charges are always extra and in the order of 600-800R. Should my 2nd parcel ever arrive - I will definitely not order from LightintheBox again.
