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Puso M
1 reviews | Active since Jan 2022
18 Jan 2022, 12:12
***
I’ve placed an order for 4 necklaces on September 1 2021, I then got an email that one of the items I ordered wasn’t available, that I would get the refund for the one they didn’t have & the others will be delivered. Five months later I haven’t received any of the necklaces nor have I had my refund
Order number ***
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Puso M's updateReviewer Update
18 Jan 2022, 12:19It was actually 5 necklaces
PM
Puso M's update18 Jan 2022, 12:19
Reviewer Update
It was actually 5 necklaces
Light In The Box's replyOfficial
22 Jan 2022, 16:04Good afternoon,
Thanks for leaving a review on our page.
We truly apologize that you haven't received the package. When looking at the previous tickets, I saw the last correspondence was from 3 months ago. You've inquired where the package was, at that time the logistic manager assured delivery wouldn't take much longer, at most a 2 weeks. We are so very sorry that this wasn't the case, and you have been waiting all this time. Usually packages remain available between 2-3 weeks after arriving locally, by now it would be very unlikely that the South African postal service would have kept your package. Please don't worry, we will immediately process your refund.
Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. The logistic department would have been able to intervene in case there were any issues with the parcel.
We invite you to check your mailbox (ticket #***5) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Thanks for leaving a review on our page.
We truly apologize that you haven't received the package. When looking at the previous tickets, I saw the last correspondence was from 3 months ago. You've inquired where the package was, at that time the logistic manager assured delivery wouldn't take much longer, at most a 2 weeks. We are so very sorry that this wasn't the case, and you have been waiting all this time. Usually packages remain available between 2-3 weeks after arriving locally, by now it would be very unlikely that the South African postal service would have kept your package. Please don't worry, we will immediately process your refund.
Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. The logistic department would have been able to intervene in case there were any issues with the parcel.
We invite you to check your mailbox (ticket #***5) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Best regards,
Light In The Box's reply22 Jan 2022, 16:04
Official
Good afternoon,
Thanks for leaving a review on our page.
We truly apologize that you haven't received the package. When looking at the previous tickets, I saw the last correspondence was from 3 months ago. You've inquired where the package was, at that time the logistic manager assured delivery wouldn't take much longer, at most a 2 weeks. We are so very sorry that this wasn't the case, and you have been waiting all this time. Usually packages remain available between 2-3 weeks after arriving locally, by now it would be very unlikely that the South African postal service would have kept your package. Please don't worry, we will immediately process your refund.
Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. The logistic department would have been able to intervene in case there were any issues with the parcel.
We invite you to check your mailbox (ticket #***5) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Thanks for leaving a review on our page.
We truly apologize that you haven't received the package. When looking at the previous tickets, I saw the last correspondence was from 3 months ago. You've inquired where the package was, at that time the logistic manager assured delivery wouldn't take much longer, at most a 2 weeks. We are so very sorry that this wasn't the case, and you have been waiting all this time. Usually packages remain available between 2-3 weeks after arriving locally, by now it would be very unlikely that the South African postal service would have kept your package. Please don't worry, we will immediately process your refund.
Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. The logistic department would have been able to intervene in case there were any issues with the parcel.
We invite you to check your mailbox (ticket #***5) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Best regards,