Worst Delivery Experience I’ve Had in SA

I ordered a sofa from Lifestyle Home and it is now three weeks past the promised delivery date. I have received no follow-up, no calls, and no replies to my emails. They also no longer answer my number when I call.

On the rare occasions I did manage to reach someone, I was given a completely different explanation each time: • “It’s in quality production.” • “It’s only just gone into production.” • “It’s in distribution.” • “It’s been dispatched to KZN, arriving Sunday or Monday.” • “Someone will call you today.”

None of this ever happened. No calls. No delivery. No updates.

I have been sitting on the floor for three weeks — as has my 70-year-old mother and my 3-year-old child. I have furnished an entire 3-bedroom home since relocating back to South Africa and have had zero issues with any other supplier. The only problem has been Lifestyle Home.

At this point, I am requesting a full refund, because it is clear that Lifestyle Home is incapable of communicating accurate delivery timelines, and it is not my job to keep wasting time chasing a company that will not provide basic updates.

This has been an extremely disappointing experience, and I strongly advise other customers to be cautious before ordering from this company.

Order Number: 45892