Where is my couch???

I am incredibly disappointed with the service we've received. We have been given the runaround for months now, being passed from one person to another without any real resolution. Every time I speak to the warehouse manager, I’m assured that our couch will be delivered on the day I inquire, but that has never happened.

Currently, the couch is sitting at the Courier Depot, stranded, because while Lifestyle paid to have it shipped from Johannesburg to Cape Town, they did not cover the final leg of the journey to our home. We paid over R3000 specifically for the couch to be delivered to our home, and yet, here we are, almost four months later, still waiting.

We're not asking for anything extraordinary, just the basic service we paid for—delivery of the couch to our home. This experience has been beyond frustrating, and the lack of communication and follow-through is completely unacceptable.