Terrible Service from the entire team

I recently purchased couches, a bed, and a home office desk from Lifestyle Homes in Halfway House (Midrand) after seeing their products online and visiting the store. Let me start by saying their furniture is beautiful and of good quality, but the service is absolutely terrible.

I was assisted by a sales consultant named Lamek, who was very helpful and attentive until I made payment. After that, everything went downhill. My delivery dates kept changing first same day, then tomorrow, then Monday. I didn’t mind waiting, and my couches were eventually delivered.

The real frustration started with the bed and office desk. When I reviewed my documents, I noticed a clause stating delivery could take up to 55 days, which had never been mentioned before payment. When I enquired, I encountered the worst customer service team I’ve ever dealt with unhelpful, dismissive, and constantly passing the blame. No one took accountability, and I was repeatedly told to speak to my salesperson, who was suddenly unavailable.

When I called the store, another staff member named Lethabo was extremely rude and told me I was “not his customer.” Despite me remaining polite throughout, his tone and attitude were completely unacceptable.

After this, I decided to cancel my order and request a refund only two days after purchase. My emails were ignored, calls went unanswered, and promises to “get back to me” were never fulfilled. I followed up for seven working days without progress. When I eventually went back to the store, I was assured by both Lamek and a manager named Matthew that my outstanding items would be delivered by Friday.

Friday came no desk, only the bed was delivered. I was then told they would refund me for the desk, as they didn’t have the material. I made space for this new desk by removing my old one, and now I’m left with nothing. To date, I’m still waiting for my refund, despite several follow-ups and empty promises.

In short: Their furniture is beautiful but expect Horrible communication ,No accountability ,False promises and delayed refunds.

Their prices and furniture may look good, but the after sales service is an absolute nightmare.