1 reviews | Active since Aug 2024
Terrible service, 9 months of trying to resolve this and the company refuse to send my item without me paying them more than I already did, but only after messing me around again and again as if they were going to. Also no refund even though I followed CP
This company has numerous poor reviews on sites such as HelloPeter and I would advise to all customers considering purchasing from them to go through their past reviews. They closed the option to review or even see reviews on their Google Business page due to the sheer volume of bad reviews, which I unfortunately only saw after I had already placed and paid for my order, and now no one can view those because the company is hiding them. Additionally, they limit their posts on Instagram so as to ensure no one can comment on them and share their poor experiences to prevent other customers from making the same mistakes.
I placed an order in December 2023 and in August 2024, almost 9 months later, I have not received my item. I requested a refund multiple times within the first 7 days of placing the order, including ON THE DAY of placing the order, and none of my emails were ever responded to. I paid R12,999 including shipping and not only do they still have my item in their possession, as they have admitted to me via WhatsApp, which is the only platform that they respond to, they refuse to refund me for the item.
So they still have BOTH my money and my item after 9 months.
The company have reached out to HelloPeter to flag various reviews I have left, even though the reviews contain the truth about my legitimate experience. Additionally, when they found out I had left a review, they called me to attempt to offer me free items, and I quote, to “compensate” me and have me remove my review. However, they indicate that I will need to go to an entirely different province to collect these items and have attempted to have me pay them more money for them to send me my original item if I am unable to personally collect.
I have attempted to resolve this multiple times over the course of the year and have been treated horribly by the customer support staff AND the managers, who would rather argue and blame their paying customers for their lack of decorum.
After posting my review and being offered compensation, I attempted to arrange collection by way of paying a moving company to pick the item I am owed up.
The company, after over a week of back and forth, didn’t know the address of their own warehouse where the item was being stored and took that timeframe to eventually tell me the address. Then, after arranging a viewing date (so I don’t waste my money paying a mover to move a couch that won’t be there on the day), they told me my item is no longer in the warehouse where it has supposedly been the entire year. Due to this error on their part, they FINALLY agreed to send my item.
How kind, right? Sending me something I paid R13,000 for after 10 months. I should feel special, right?
Well, they assured me at the beginning of September that a truck was scheduled to leave with my item on the 25th. So for almost a month, I didn’t need to bother them on a daily basis asking me when they were going to refund me or send my item.
Come the 25th, YOU GUESSED IT! More excuses, more lies. I have received no update on the order, the idiot on WhatsApp refuses to answer whether it’s even been sent, and every day says to me, “I’m sending the information now” and then never sends it. There’s always an excuse but never any movement forward.
****s and cheats.
After posting my review and being offered compensation, I attempted to arrange collection by way of paying a moving company to pick the item I am owed up.
The company, after over a week of back and forth, didn’t know the address of their own warehouse where the item was being stored and took that timeframe to eventually tell me the address. Then, after arranging a viewing date (so I don’t waste my money paying a mover to move a couch that won’t be there on the day), they told me my item is no longer in the warehouse where it has supposedly been the entire year. Due to this error on their part, they FINALLY agreed to send my item.
How kind, right? Sending me something I paid R13,000 for after 10 months. I should feel special, right?
Well, they assured me at the beginning of September that a truck was scheduled to leave with my item on the 25th. So for almost a month, I didn’t need to bother them on a daily basis asking me when they were going to refund me or send my item.
Come the 25th, YOU GUESSED IT! More excuses, more lies. I have received no update on the order, the idiot on WhatsApp refuses to answer whether it’s even been sent, and every day says to me, “I’m sending the information now” and then never sends it. There’s always an excuse but never any movement forward.
****s and cheats.