Terrible Customer Service Overshadows Product

I do not recommend this company. I ordered a bed base on May 1st and visited their showroom in person, a difficult experience in itself, as it was hard to locate, appeared closed, and required multiple calls to their Cape Town branch to get someone at the Midrand branch to open for us.

After paying in full, including delivery, the company essentially ghosted me. For the first two months, I called regularly for updates, but most calls didn’t go through, and when they did, no one could provide clear information. The factory phone was either not working or they claimed the system hadn’t updated. Excuses were constant.

In the third month, once I became more assertive, I finally started receiving updates, but they were inconsistent and often conflicted with what previous representatives had told me. As the delivery window approached, I grew anxious due to a lack of reliable communication. I was promised callbacks multiple times a day, but only once was I actually called to be told my delivery would happen “the following week”, a promise that turned out to be false.

It took persistent pressure from my boyfriend before the manager contacted me, claiming they would resolve the issue and compensate me for the stress caused. The next day, I was called to confirm my address and availability, and the delivery arrived after 5 PM, without any time window. I had someone waiting all day to receive a product that finally arrived well after I got home from work.

After delivery, the manager disappeared. No follow-up, no compensation, nothing. I’m extremely disappointed and concerned about this company, as my experience matches several recent negative reviews that have appeared over the past three months.

The product itself is fine, but any positive impression is completely overshadowed by the appalling after-purchase service. If you value your sanity, avoid this company.