Shockingly Poor Service

Place an order at the store on the 5th June 2025. I specifically asked the store agent Lameck when my order would be ready as it is intended for an Airbnb unit, he says end of July 2025. Nearing the end of July, I login to their customer portal to find that my order had been pushed out by another 30 days, putting the delivery date at the end of August 2025. I received no communication regarding the delay.

I call their call centre on the weekend of the 26th of July 2025 and the male call centre agent says he'll check with the production team and come back to me. Few days pass and no call back. I call again during the week and the lady call centre agent tells me that my order is partly finished and will be done on the 9th of August. Today is the 12th of August 2025, and she tells me my order is due end of August. The same person that told me 9th of August, changing the story and denying that I spoke to her the last time I called.

I have sent an email to their *** email address, asking for my R11 000 deposit to be paid back as I've had to purchase the items I ordered from them elsewhere so that I could start operating my unit after it was clear to me that the run around I am receiving is because my order is probably not even started yet. No response to my email to date, just crickets.

Today I am waiting for a call back from them with feedback from the production team, which clearly sits on Mars or the Moon as I haven't been called back. Same story over and over, pillar to post. I am taking this one to the consumer commission.