Paid for express delivery still no couch or communication

I purchased a couch from Lifestyle Home in November and to this day I have received no proper communication regarding my order.

Despite numerous attempts to follow up via calls and messages, I am either ignored or left on “blue tick” with no response. Phone calls go unanswered, and there is absolutely no proactive update from their side. As a paying customer, this is beyond frustrating.

What makes the situation worse is the lack of transparency and accountability. Instead of clear answers or realistic timelines, I feel like I am being dismissed and gaslighted rather than assisted.

It is unacceptable for a company to take a customer’s money and then go silent. Basic communication and customer service should not be this difficult. I would strongly advise others to think twice before purchasing from Lifestyle Home. I sincerely hope management steps in and resolves this matter urgently.