Ongoing delays and lack of communication from Lifestyle Home

I placed and fully paid for a bed order with Lifestyle Home in January. As of May, I have still not received the item. I have made multiple attempts to get answers via phone, email, and WhatsApp, but received no response.

Due to the lack of communication, I went to their offices twice in the last two weeks. Each time, I was not given a clear answer regarding the delivery or collection of my bed. I was later told via message that the order failed a quality inspection, and I would receive confirmation on whether it would be ready by a certain time — but no follow-up was sent.

Despite requesting a refund due to the extended delays, I have not received any feedback on this either. During my visits, I also noticed other customers experiencing similar issues, which raised concerns.

This has been a very frustrating experience, and I am still waiting for a resolution.