non delivery of 2 pieces of furniture. ordered in Nov25, still no delivery

ordered in Nov25. delivery was tagged for end Dec25. Promised delivery dates — all missed: • Fire table: 10–14 December 2025 • Sofa set: by 29–30 January 2026 • Supplier subsequently committed to shipping confirmation by Wednesday 12 February 2026 — no update was provided Pattern of conduct by the supplier: • Repeated broken promises across January, February, and March 2026, with assurances the order was "in final production" or "final QC" • No tracking numbers or courier details ever provided despite being explicitly requested • Contradictory information given (claimed items were being "produced" at what is a retail showroom address in Midrand, not a manufacturing facility) • A refund request was logged on 3 March 2026 and a support ticket on 6 March 2026 — no response to either • As of late March 2026, Lifestyle Home replaced their WhatsApp support with a fully automated chatbot that loops endlessly and does not connect to a human agent • No communication has been received from the supplier since early February 2026 • The supplier's order tracking system on 6 March 2026 showed the sofa listed as "Taupe" (not the Dark Grey ordered), suggesting possible inventory or fulfilment issues