No Communication, Even for a Refund?

Lifestyle Home operates a website that seems to sell furniture. I placed an online order on Friday 9 Feb on their website for a couch. I only received an e-mail from the payment provider stating that I had paid. I received no emails from Lifestyle Home of any kind, confirming my order or anyting. The next day, Saturday, I again looked to see if I received any e-mails and then also visited the website again and realised that the couch has a note stating that there is a 55-70 working day lead time - which is almost 3.5 months. I didn’t notice that previously, and since I couldn’t wait that long and have been without a couch for almost a month already, I then sent emails to Lifestyle Home to cancel my order. I have never received any e-mail replies from them since. Not a single e-mail. If you try to contact them on any of their listed emails, they simply never reply. I also tried the whatsapp numbers and some cell phone numbers I found on Instagram. They didn’t reply to almost any of my messages. When they do reply or talk you - they simply say that management will have to investigate or approve the refund. When I ask to speak to management, they simply say that they are in meetings and they always seem to be in meetings. I sent them an official letter in PDF stating that I wish to cancel the order and according to the Consumer Protection Act Section 7, they are obliged to cancel the order, especially since no actual processing has started, as no emails were ever sent to me. So only a payment was made and no other acitivity from Lifestyle Home was actioned. I eventually tried to contact the payment provided to explain the situation and have started an investigation of the company to establish why they do not replay to customers, yet still take payments for furniture items.

I am not convinced that this business is operating correctly and I wish to alert other people about their business practices as explained above. Hopefully, other people take heed of my experience.