ZZ
Zanli Z

1 reviews | Active since Jun 2024

12 Jun 2024, 09:30

Harris Open Ended Sectional Couch - Grey Cord

We ordered a couch on 6 of March and they called us on the 31st of May asking if they can delivery the next day. On the 1st of June around 1pm they called to let us know they are on their way, we were not home at the time so the delivery guy said they will do the other delivery first then come to us, they arrived later that day and with much excitement we only realized after they have left it was not our couch :( We contacted LifeStyle Home and they said they will sort it out and find out what happened. Each time we called or send a message we would get an answer from the team, the communication wasn't to bad but also not good, they would answer but the answers would not always be informative. On Friday the 7th of April we were told the delivery people would contact us with a delivery date which didn't happen. On Monday 10th of June, we called again and again we were told the delivery people would contact us, on the 11th of June, we got a call saying they will come pick up the couch and take it to the correct people and bring our couch to us (they switched the orders around on the first delivery). And finally our couch got delivery around 7pm on the 11th, the right couch, correct material and in perfect condition. No complaints about the couch. And a BIG thank you to the delivery team, we appreciated the effort. (Don't know their names) Overall, it was a little stressful when we got told our couch is at the wrong place but in the end we are happy with our couch :)

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Replies (1)
ZZ
Zanli Z's update13 Jun 2024, 07:47
Reviewer Update
I meant 7th of June , not 7th of April .. oopsie