Frustrated Customer

I placed an online order on 11 December 2024, which was due for delivery in mid-March 2025. I have been unable to contact anyone via phone, email or social media. I went to their showroom, and was told by staff that they could not assist me as they did not work in the online purchasing department. I managed to get a new contact number. The gentleman told me he was at the warehouse, and would contact me when he got to the office. Nothing. I called him again, and after swearing he had never spoken to me before, again told me he was at the warehouse and would call me when he got to the office. Still nothing. All I want now is a refund, if I can get hold of anyone to assist me!