Extremely disappointing service, zero accountability and still no delivery

WOULD NOT RECCOMEND

Extremely disappointing service, zero accountability and still no delivery

Placed an order for a headboard (Order #***) on 28 August and, as of 30 October, I STILL have not received it.

Despite having been charged for the order, I have no headboard, no confirmed delivery date and, most frustratingly, absolutely no meaningful communication from the company.

I have had to repeatedly chase their team for updates, speaking to Nomusa, Regina and Michelle, the customer service manager. Unfortunately, none of these interactions has resulted in a satisfactory resolution or any real accountability.

I was initially advised that delivery could take place from 27 October. When that date approached, I followed up again, only to be met with more vague responses and promises of communication that never materialised.

To make matters worse, I was subsequently informed that I apparently had not paid for delivery. Why is this only being raised now, two months after placing the order and after the indicated delivery date has passed? If there was an issue with delivery charges, surely this should have been clarified and communicated when the order was placed.

My experience with Michelle, the customer service manager, has been particularly disappointing. One would reasonably expect a customer service manager to take ownership of an issue, provide clear answers and facilitate a resolution. Instead, I have been left chasing the same information repeatedly.

I have already paid for this product. I should not have to spend weeks chasing a company to find out where my purchase is, when it will arrive or why there are suddenly additional complications.

This is not simply a delivery delay. Delays can happen. It is the complete lack of communication, transparency and accountability that has made this experience so unacceptable.

I am not prepared to pay any additional unexpected charges to resolve a situation that should have been properly managed from the outset.

What I expect is simple:

- Delivery of the headboard I have already paid for. - No additional charges. - A clear, written explanation of what has gone wrong. - A firm and realistic delivery date.

Customers should not have to fight this hard to receive goods they have paid for.

This experience has seriously damaged my confidence in the company, and I would certainly think twice before purchasing from them again.