BK
Bella K
1 reviews | Active since Aug 2024
10 Jan 2025, 12:12
DO NOT SUPPORT THIS COMPANY.
Purchased a couch in December 2023 for R13,000. After almost a year of daily messaging and calling the company to follow up on this order, they informed me in October 2024 they had sold my item to someone else and they wanted to refund me R10,000 (they charged ME R3,000 service fees). Whatever, it’s been 10 whole months since I placed the order and a R10,000 refund, while not the full R13,000 I paid, was better than nothing. They asked me to send my bank details. Well, folks, I’ve been following up and messaging and emailing and calling since October 2024 and what do you know? I still haven’t gotten my damn refund. DO NOT SUPPRT THIS COMPANY.
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Bella K's updateReviewer Update
14 Jan 2025, 08:58After the company sold my couch to someone else and didn’t refund me for three months, I made a post on social media about my case.
My post received a lot of views in 3 days and since then, the company have officially refunded me in full for the purchase I made that they didn’t deliver on (it actually, miraculously, reflected in my account).
This is after a year and 13 days since placing my order and emailing to cancel it on the same day of placing it, and fighting/following up almost daily for 12 months.
My post received a lot of views in 3 days and since then, the company have officially refunded me in full for the purchase I made that they didn’t deliver on (it actually, miraculously, reflected in my account).
This is after a year and 13 days since placing my order and emailing to cancel it on the same day of placing it, and fighting/following up almost daily for 12 months.
BK
Bella K's update14 Jan 2025, 08:58
Reviewer Update
After the company sold my couch to someone else and didn’t refund me for three months, I made a post on social media about my case.
My post received a lot of views in 3 days and since then, the company have officially refunded me in full for the purchase I made that they didn’t deliver on (it actually, miraculously, reflected in my account).
This is after a year and 13 days since placing my order and emailing to cancel it on the same day of placing it, and fighting/following up almost daily for 12 months.
My post received a lot of views in 3 days and since then, the company have officially refunded me in full for the purchase I made that they didn’t deliver on (it actually, miraculously, reflected in my account).
This is after a year and 13 days since placing my order and emailing to cancel it on the same day of placing it, and fighting/following up almost daily for 12 months.