Disgusting customer service, no delivery after 6 months

<div>I have now taken legal actions the company COO **** does not want to refund my money, telling me to wait again. Order placed in March 2021 and paid 75% deposit, then went again to pay the outstanding amount. End of May ****&nbsp; contacted us to advise that there was a delay on the order and won't be able to deliver. We rep**** to say it's fine because we did mention to **** that delivery should be done in August when we move in to our new apartment, on the 17 August we sent an email to **** to advise we would like the couch delivered we received no reply then on Thursday my partner went to the branch to enquire and ***** advised that according to the system it was delivered .Shock of our lives, we asked where because we did not receive any delivery, she said she will find out from the warehouse and provide feedback. There was no feedback provided after that and had to go to the branch on Sunday 22 August to find out what's happening and Daniel knew nothing about our case but promised to provide feedback on Monday till now there was no contact made. We have been waiting for 6 months to get our order that's fully paid. I just want my money back, no longer interested in their products</div>