Disgusting company

am extremely disappointed with the unacceptable delay and lack of communication regarding my bed order, which I placed on 21 November. For several months, I made countless attempts to follow up and get clarity on the delivery, but I was consistently ignored or given vague promises with no follow-through. Lethabo, my main point of contact, repeatedly told me he would get back to me, yet he never did. I called and sent multiple messages, and even submitted a formal email complaint, which was completely ignored.

To make matters worse, after months of silence, I suddenly received a call on a Tuesday informing me that the delivery team was only 15 minutes away from my house. This was completely unreasonable — how was I expected to be home with only 15 minutes’ notice when I have work and other responsibilities? Proper delivery arrangements require advance scheduling, not last-minute demands.

When the bed was finally delivered after all this time, it was not even the correct bed. After months of delays, poor communication, and inconvenience, delivering the wrong item was completely unacceptable and demonstrated a shocking lack of professionalism and quality control.

I also take responsibility for not reading the reviews beforehand, as it is now clear that many other customers have experienced similar issues. Unfortunately, I trusted this company and deeply regret that decision.

Due to the ongoing delays, lack of accountability, ignored complaints, and incorrect delivery, I am now submitting a formal complaint to the National Consumer Commission. This entire experience has been incredibly frustrating, stressful, and unprofessional.

I would strongly caution others to think carefully before ordering from this company.