Damaged goods and bad customer service

<div>After seeing all their adverti*****ts on IG, I decided to place an order on their outdoor furniture set. I went to the showroom in Centurion and the sales assistant came across as not having knowledge of the ordering process and the delivery process, he kept needing to go speak to a colleague to confirm matters. I took this as it could be that they are overwhelmed by orders. I was informed that the delivery price is R800.00 and this is done by a third party. Further informed that within three days of placing my order I would receive a follow-up call to confirm the order. The follow-up call was never received and when I phoned in to follow up, they said they never have follow-up calls on order. As the date of expected delivery came closer, I made contact to confirm delivery costs and if the date was still has agreed. I was then informed that delivery is now R1500.00 the price received on day of ordering was incorrect. They further could not confirm the delivery as there was delays due to number of orders. I then requested that the phone me the next day to discuss the delivery as I wanted to confirm something on my order form. They never called me. After this my calls would not be answered on the numbers provided. I then complained via their IG direct message and on the whatsapp number found on website. I was then provided with clarity and the delivery fee was now only R500.00. When I asked why the prices kept changing nobody could give me an answer but they had taken to management that other members has misinformed of the price. On the day of delivery, I was not contacted till late afternoon with an excuse that the truck had broken down (this is after the furniture had already exceeded the date of delivery). I was then informed that three days later I would receive the furniture, only then to get contacted by another individual to say its the next day. When the furniture arrived it was dirty and damaged. Upon trying to reach lifestyle home I found that they blocked me on IG as they did not want any negative comments left. I further made notes on the delivery form and was informed I would be contacted by management. This has never happened. I will not purchase from them again, the quality and customer service received made this a unsatisfactory experience.&nbsp;</div>