Couch not delivered

Dear HelloPeter Team,

I am writing to formally lodge a complaint regarding extremely poor service and non-delivery of a couch purchased on 21 January 2026.

At the time of purchase, we were advised that production would take approximately 60–66 days. While we understood and accepted this timeframe, the complete lack of communication since then has been unacceptable.

We have made numerous attempts to contact the store via phone calls and emails, all of which have gone unanswered. The only feedback we received was from a sales representative, TK Mulelu, who assured us that delivery would take place by Tuesday, 22 April 2026. This commitment was not honored, and since then, she has not responded to any of our calls or messages.

In an effort to resolve the matter, my partner and I visited the store in person today. We arrived at 08:00 AM and waited until 10:30 AM, only to find the store closed with no explanation.

We are extremely disappointed in the lack of professionalism, communication, and accountability shown throughout this process. It is unacceptable for customers to be treated this way after making a significant purchase.

Additionally, we are concerned about the store’s refund policy, as we are no longer confident in their ability to deliver the product or provide adequate service.

We kindly request urgent intervention in this matter. At this stage, we would prefer either:

1. Immediate and confirmed delivery with clear communication, OR 2. A full refund of the purchase amount.

We look forward to your assistance in resolving this matter