Appalling service!! AVOID!!

Where do I begin? We ordered our Sofa in November 2023, for it to be delivered to our new home in June/July 2024. Since then Mustapha (sales person) had assured us the sofa would be ready and handed to us.

A month later, no couch. Only stories about the sofa coming from Worcester that it "on its way" for 2 weeks...? Then the empty promises about it "will be delivered between the 26th-28th Aug, free of charge with a complementary ottoman to apologise for the inconvenience caused".

Mustapha then proceeds to tell us that it's in CPT and it's scheduled for delivery, everyday for the passed week.

We then receive communication with a logistics company based in Kraaifontein only to find out the Sofa has been there for the passed week and no delivery was scheduled because LIFESTYLE HOME did not pay for a delivery. Total silence from LH, no response to messages or answering calls.

Which means they just left our furniture that we paid for at a warehouse.

We had to arrange our own delivery and we finally could communicate with someone willing to help us outside of the business.

We are totally appalled that a "business" like this with zero customer service and decency exists.

AVOID AT ALL COSTS!!!