ABSOLUTELY APPALLING EXPERIENCE WITH LIFESTYLE HOME

I ordered a couch from Lifestyle Home in February 2026. After an extremely frustrating process and having to personally visit the showroom to track down my order, I eventually received the couch in April 2026.

Unfortunately, the couch was not up to the standard represented in the listing. There were manufacturing defects, noticeable differences from the advertised images, and overall quality concerns. I was completely dissatisfied with the product and rejected the couch immediately upon delivery.

Since then, I have spent the past four months trying to get Lifestyle Home to collect the couch and provide a reasonable remedy. I was initially promised that the couch would be collected and remade. However, a month passed with no collection, no meaningful feedback, and virtually no communication.

During this time, I found an alternative solution for my client and formally requested a refund, which Lifestyle Home outright refused.

What has followed has been an incredibly frustrating customer service experience. Calls go unanswered, emails are ignored, and consultants continually pass the responsibility to someone else. I have now been passed between seven different consultants, none of whom seem to have any knowledge of the history of the matter. Every time I speak to someone new, I am forced to explain the entire situation again from the beginning.

It has now been over four months, and I am still waiting for a resolution.

The couch has been sitting completely untouched in our warehouse for months, waiting for the collection that Lifestyle Home promised. Despite numerous follow-ups, I am still no closer to having this matter resolved.

This has been an unacceptable experience from start to finish. From the delayed delivery, to receiving a product that did not meet the advertised standard, to the complete lack of accountability and communication afterwards.

I have also escalated the matter to the relevant ombudsman because the way this complaint has been handled is simply unacceptable.

I would strongly urge potential customers to think carefully about the level of after-sales service they can expect should something go wrong with their purchase. A company should not only be judged by the products it sells, but also by how it treats its customers when there is a problem.

Four months later, I am still waiting for Lifestyle Home to take responsibility and resolve this matter.