3 Months Later, Damaged and Dirty Furniture

3 Months Later, Damaged and Dirty Furniture

This has honestly been one of the most frustrating furniture-buying experiences I have ever had.

I waited 3 months for my furniture and had to email and call the company so many times just to get updates. On several occasions, I was told that my items were ready and that I could come and collect them, only to experience further delays. I eventually had to really push and make a fuss just to get things moving after repeatedly being told that my order was ready.

When I was finally told to come and collect, I arrived expecting a straightforward collection. Instead, I was made to wait for another 3 HOURS while I was repeatedly told, “The table is coming, it’s coming.” There was very little communication about what was actually happening or why I was waiting so long.

What made the situation even more frustrating was that customers are expected to wait outside and are not allowed inside, so you have absolutely no idea what is happening with your order. The gate is also so high that you can’t even see what is happening inside. The only time you get a glimpse of what is going on is when the gate opens for someone else to collect something.

To make matters worse, the ladies working there were extremely rude throughout the experience. And honestly, after waiting three months for furniture and then being left standing outside for three hours without proper communication, of course I was frustrated and upset. Customers should not have to feel like they are inconveniencing staff simply because they are asking questions about their own order.

Eventually, I received the table and took it home. It remained wrapped until I unwrapped it, only to discover visible dents, marks and poor workmanship. This is the same table I had waited three months for and then spent another three hours waiting to collect because I was told it was being “cleaned.”

The headboard was dirty as well.

I immediately contacted the company to request that the table be returned and that I receive a refund. I sent pictures and videos clearly showing the condition of the table, and I have also emailed and called numerous times, but I am still not getting a response.

So the experience has been:

❌ 3 months waiting for my furniture ❌ Constantly having to call and email for updates ❌ Being told items are ready, only to experience further delays ❌ Having to push and make a fuss just to get my order ❌ Waiting 3 hours at collection with almost no communication ❌ Being forced to wait outside with no visibility of what is happening ❌ Extremely rude staff ❌ A table with dents, marks and poor workmanship ❌ A dirty headboard ❌ No response after reporting the defects and requesting a refund

I completely understand that mistakes can happen, but what matters is how a business handles those mistakes. Unfortunately, in my experience, there has been poor communication, poor customer service and poor quality control from beginning to end.

I would strongly advise anyone purchasing furniture from this company to inspect everything thoroughly before accepting it, especially if the items are wrapped, and to make sure you are satisfied with the condition before leaving.

After waiting three months, I expected much better.