2 couches later - Poor Quality, No Service.

Great instagram page, not a great product and bad service - these people use very poor quality materials to construct their couches.

We ordered a couch… waited four months for it arrive. Within a week, part of the wooden framework cracked and broke. After a month, the cushioning wore down to a point that there are literal indentations.

We complained and the arranged a replacement which took another couple of months to arrive…after waiting the initial four months we are made to wait another couple of months so they can take the time they needed to try and fix the problem. And we were patient…

Then the replacement arrives, and the same happens. Again, within a month, a part of the wooden frame broke and the cushioning wore down to a point where we are literally sitting on wood. - We are not heavy people - I weigh 90kg and my wife around the 60's... I've never experienced issues such as this with furniture - it's poor quality material and build quality...

You cant get a hold of a manager or a head office contact - the only means of contact is a Whatsapp service which is offline... the Instagram account has the comments disabled.. and there are no phone numbers listed. I urge anyone to try and contact them and see where that gets you.

We were only able to reach a sales rep from their store in city centre, he is simply not geared to handle complaints, he cant make decisions because he needs to run everything through their joburg office and no one seems to get back to him.

We spoke to a ‘dispatch manager’ after the second couch broke since he called for delivery details, when we told him it also broke, his response was - when we received the couch it was not broken… (?) their product and service is a mess.

At this point we cannot get a refund since no one there take us seriously and im trying to have the couch repaired so I can get rid of it.