JM
Jeanne M

1 reviews | Active since Jul 2019

02 Oct 2024, 07:43

WRONGFULLY SUED FOR GLYNNWOOD'S BILL

One gets rushed by ambulance to the Emergency Unit in a catatonic state after collapsing in your room one night/ early morning. Your 75 year old, chronically ill, mother packs your ID AND MEDICAL AID CARD together with a few other essentials. You're non-responsive, unable to talk, can't walk, or even move your fingers! Then a foreign ER doctor and the nursusing staff calls your mother and tells her that you are uncooperative!! You get moved around from one unit to another and even to the hospital (Glynnview) across the road, all the time having suffered a stroke, have cardiac fibrillation, broke your ribs and had bilateral pulmonary thromboemboli!!, but the paramedic "diagnosed" you with an anxiety attack!! Then you get re-admitted to the High Care Unit, still catatonic, and only after learning to walk again, holding a glass and being able to speak a few words at a time after how many days, you get transferred to the Medical Ward. ALL THIS TIME, GLYNNWOOD HOSPITAL TREATS YOU AS A PRIVATE PAYING PATIENT (WITH WHO'S PERMISSION?) WHILE HAVING ALL YOUR MEDICAL SCHEME INFORMATION, BUT THE CASE MANAGERS ARE SO PATHETIC AT THEIR JOBS THAT THE CORRECT CODES, ADMISSION REQUESTS AND OTHER PARAMOUNT INFORMATION IS NOT SUBMITTED TO YOUR MEDICAL AID, WHILE PAYING A LITERAL FORTUNE FOR COMPREHENSIVE COVER PER MONTH!!! NOW I AM BEING SUED OVER A HOSPITAL BILL THAT MY MEDICAL AID WOULD PAY, GIVEN THE CORRECT AUTHORISATION, BUT NO, WE DON'T DO OUR WORK PROPERLY HERE!! After the ordeal you went through, the aftermath of everything, trying to get your life together and go forward, starting working like a slave again, you get an SMS from a computer telling you that you have been handed over because of non-payment!!! Now you expect my elderly mother or myself to go to Glynnwood Hospital to sort this out in person!! Literally ***?? I'm appalled at Life the Glynnwood Hospital's service!! Why did you not do your work??? I'm a veterinarian myself (working sole charge for at least 14 hours a day) almost all of the time and we get crucified and reported to our council if one tiny thing is incorrect. YOU ARE ABSOLUTELY PATHETIC AND YOU WILL SUFFER THE CONSEQUENCES!!! I AM LODGING A COMPLAINT AGAINST YOU AT THE HPCSA!!

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Replies (1)
Life Healthcare
Life Healthcare's reply02 Oct 2024, 08:19
Official
Hi Jeanne M, Thank you for taking the time to review us, We have shared your contact details with hospital management for feedback. Many thanks, Life Healthcare