SM
Stella M
1 reviews | Active since May 2016
15 Dec 2020, 10:58
Wrong report resulting in no Medical Aid payment
My mom visited the casualty department at Roseacres Hospital on 6 Dec and we had no issues. However today we realised that the doctor sent in an incorrect report to Momentum, and now they refuse to pay for the visit. We tried calling and emailing Roseacres but the phone number doesn't work and the emails don't go through. Can someone please urgently assist with this!
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Life Healthcare's replyOfficial
15 Dec 2020, 14:30Hi Stella,
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply15 Dec 2020, 14:30
Official
Hi Stella,
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.