Worst service of any private hospital

Sent: Wednesday, 09 November 2022 13:44 To: '***' <***> Subject: RE: Life Eugene Marais Hospital would like your feedback JSJ Rossouw Id ***

Good day

My sister-in-law and I ( sister of my deceased husband) provided feedback. A lady introducing herself as the PR for Eugene Marais Rehab facility phoned both of us in the first week of October and committed to resolve our complaints and provide feedback. As could be expected, no feedback in more that a month. No need to tell you that this hospital will NEVER be recommended by either of us due to the absolute shocking care that my husband received and the lack of communication from staff. This is just one of the examples.

Good day all

I completed the survey on as requested. A lady from the hospital phoned on 3rd October and promises feedback. A month and Days later and no response.

This is the 4th attempt to get a response from this hospital after we provided feedback requesting answers. In desperation I phoned yesterday and spoke to several people. The lady ( was so angry forgot the name) promised that the rehad centre manager would phone me back. Another unfulfilled promise. The worst kind of insult and respect for my deceased husband.

Find attached all our previous email of which no response from the hospital.

Would never recommend this facility to any patient. Worse than any state hospital.