cC
crazyfourie C

1 reviews | Active since Jul 2016

24 Jul 2023, 07:14

Wilgeheuwel Life Hospital accounts department is a nightmare to deal with.

Wilgeheuwel Hospital accounts department. I was admitted to the hospital in December for an emergency C-Section. The accounts department issued two invoices to my medical aid, one for my admission and one for the early birth of my daughter. My invoice was settled immediately, however, they used the wrong codes on my daughter's invoice and the medical aid rejected the invoice. They have requested that the invoice be updated with the correct procedure codes but nothing has been changed since then. It is 7 months. I had to pay for a private room cash and am due a refund but now they won't refund me because the invoice for my daughter is still outstanding even though they aren't doing anything to get the invoice fixed.

My stay at the hospital was remarkable as the nurses and dr's are amazing, but the accounts department is the worst I have ever had to deal with.

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Replies (1)
Life Healthcare
Life Healthcare's reply24 Jul 2023, 08:50
Official
Hi Mariska,

Thank you for getting in touch. Please be advised that we have shared your contact details and escalated this matter to hospital management, someone will be in touch soon.

Regards,
Life Healthcare